Returns Policy

This policy is with effect as of August 22, 2018

We certainly don't expect you to return your shirt/s but disappointingly circumstance may require you to do so. Perhaps the shirt doesn't fit as you'd like (did you use our comprehensive size guide?) or you just don't like it in the flesh, though we believe we've presented our shirts in the best possible light.

This said, you should relax knowing you have 21 days from purchase to cancel or exchange your order without question.

Allowing 7 days for delivery we must draw a line somewhere and seriously, 14+ days from delivery is more than enough time to know you don't like the shirt, or know it doesn't fit properly, or to discover any production flaw.

If you are all cool with this, we look forward to posting you awesome shirts sooner than later.

If you need further detail however, the following questions and answers should help further:

1 - Can I return unwanted shirt/s for a refund?

Yes. We do our best to accurately promote our products and ask that you contact us with any query prior to purchase but we nonetheless still understand the pitfalls of online shopping. As such, if you simply don't like your shirt/s (I can't understand why!) you can return within 21 days from purchase without question. Though we don't ask, for the benefit of improving our products for everyone it would be good to know the reasons you are returning if you care to share. We can't fix a problem if we don't there is a problem.

All shirt/s must be returned in their original packaging, unworn, with hang tags in place, in a re-saleable condition.

2 - Can I get a replacement for faulty or damaged shirts?

We hope so! As all shirts are inspected prior to dispatch it is unlikely your shirt/s will be damaged but they are made (and inspected!) by humans so if you believe there to be an 'unexpected flaw' we are more than happy to refund or exchange but only if you email us within 21 days from purchase.

Please note: Stock limits and design nature means we may no longer have a replacement of size or style* by the time you contact us. If we can't replace exactly what you bought, we will offer an alternate shirt or full refund. 

All shirt/s must be returned in their original packaging, unworn, with hang tags in place, in a re-saleable condition.

*ALL Unique Shirts are uniquely different and therefore we can only replace by size. You will not receive any replacement shirt with the same fabric colour or design combination that matches exactly what you are exchanging.

3 - Can I exchange shirt/s for a different size?

We hope so! Although our comprehensive guide suggest the size that will best suit your chest dimension, if your shirt is ill-fitting we're happy to exchange for a more suitable size if you let us know within 21 days from purchase. Stock limits and design nature means we may no longer have a replacement of size or style* by the time you contact us. If we can't replace exactly what you bought, we will offer an alternate product or full refund.

All shirt/s must be returned in their original packaging, unworn, with hang tags in place, in a re-saleable condition.

*All Unique Shirts are uniquely different and therefore we can only replace by size. You will not receive any replacement shirt with the same fabric colour or design combination that matches exactly what you are exchanging.

4 - Will I get back the original standard postage paid if I cancel my order?

As you do not pay a separate postage rate, if you cancel your entire order within 21 days of purchase we will refund the full purchase price paid. Job Done!

If you live in the United Kingdom and pay for additional guaranteed next day delivery, this will not be refunded.

All shirt/s must be returned in their original packaging, unworn, with hang tags in place, in a re-saleable condition.

5 - If I am exchanging a product will I have to pay the new delivery postage?

Yes. If you wish to exchange your order for a new size or colour we will invoice you for the applicable standard postage for the replacement to be sent. We will not send your replacement until this postage has been paid, and the product you are exchanging has been received.

6 - If I am exchanging a product due to a production flaw will I have to pay the new delivery postage?

No. If you are exchanging your product because of a production flaw we will pay the applicable replacement postage. As all products are inspected on completion and then again prior to dispatch it is very unlikely your product will have any production flaw thus you must first present proof of the flaw by way of photograph for determination by us. You are still responsible for the return postage to us.

7 - If I am returning or exchanging a shirt will you pay my return postage?

No. If you cancel or wish to exchange your order, even if you believe the shirt is damaged, we will not pay any return postage. It may be an unfortunate expense, but we look on this as a minor insurance policy to prevent 'bad eggs' returning their product/s after they've used the shirt for their party (yes, they do!), damaged it themselves (yes, they do!), or perhaps just because a button fell off (for example!). We sincerely apologise in advance if a button does fall off (guess what?, it can happen!) but surely that doesn't warrant the hassle and expense of exchange or refund; please, buy a needle and thread and sew it back on!

All shirt/s must be returned in their original packaging, unworn, with hang tags in place, in a re-saleable condition.

8 - When must I return my product/s?

You must post your return within 7 days of your receiving our confirmation of your cancellation or exchange. This must be returned 'recorded/registered' and the tracking number emailed to returns (at) bentbanani (dot) com.

9 - Where do I return items by post?

Based on your order destination, return delivery address will be given in the confirmation email. You will have options to return your product/s to the United Kingdom, United States, Germany, or Australia.

If you do not first email returns (at) bentbanani (dot) com instead simply return your product/s to us, the only action we will take is inspect and possibly return them for sale. If we don't know you are returning a product to us, we won't waste time endeavouring to find out whom it is from, and for what reason.

When returning a shirt, to limit your postage cost, please fold each shirt to fit flat into the envelope your shirt was received. If you received your shirt via our Amazon store, use an envelope measuring approx 33cm x 23cm.

Importantly, you must register / record your return. If you do not, there is no proof that you posted the item, nor any proof that we received it. We will not enter any debate over it being 'lost in the post'.

All shirt/s must be returned in their original packaging, unworn, with hang tags in place, in a re-saleable condition.

8 - If cancelling my order when will I receive my refund?

Once your return has been received, we will process your refund no later than the following business day. As such, depending on choice of delivery service and origin of posting, please allow up to 21 days from your posting the return for us to refund your payment. We will let you know when this has been processed but please contact us at any time to 'chase this up'. Refunds will only be made to the original buyer and payment method used.

If you received a shirt as a gift, we will only offer exchange.

Refunds occur in real time but allow 3-5 business days for this to appear on your account because bank computers strangely only work outside business hours when taking your money.

Request return or exchange by emailing: returns (at) bentbanani (dot) com

If you have any questions relating to this returns policy please contact us.