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Returns

BENT BANANI RETURNS POLICY

This policy is with effect as of April 11, 2017

We certainly don't expect you to return your shirt/s but disappointingly circumstances may require you to do so. Perhaps the shirt doesn't fit as you'd like or you just don't like it in the flesh, though we believe we've presented our shirts in the best possible light. Do relax knowing you have 21 days from purchase confirmation to cancel or exchange your order without any question whatsoever.

Allowing 7 days for delivery we must draw a line somewhere and seriously, 14+ days from delivery is more than enough time to know you don't like the shirt, or know it doesn't fit properly, or to discover any production flaw.

A good idea is to grab your phone (or someone else's) and photograph or record your shirt/s on receipt just in case we need to have a look at it! If you are all cool with this, then we look forward to confirming your order dispatch sooner than later. Importantly, the following questions and answers will definitely help further.

Request return or exchange by emailing: returns (at) bentbanani (dot) com

1 - Can I return unwanted shirt/s for a refund?

Yes. We do our best to create & accurately promote shirts that appeal and ask that you contact us with any query prior to purchase but we nonetheless still understand the pitfalls of online shopping. As such, if you simply don't like your shirt/s (I can't understand why!) you can return within 21 days from purchase without question. Though we don't ask, for the benefit of improving our products and service for you and everyone it would be good to know the reasons you are returning if you care to share. We can't fix a problem if we don't there is a problem.

All shirt/s must be returned in their original packaging, in a re-saleable condition.

2 - Can I get a replacement for faulty or damaged shirts?

We hope so! As all shirts are inspected prior to dispatch it is unlikely your shirt/s will be damaged but they are made (and inspected!) by humans so if you believe there to be an 'unexpected flaw' we are more than happy to refund or exchange but only if you email (below) us within 21 days from purchase.

Please note that stock limits and design nature of some of shirts means we may no longer have a replacement of size or style* by the time you request an exchange. If we can't replace exactly what you bought, we will offer an alternate shirt or full refund. 

All shirt/s must be returned in their original packaging, with hang tags in place, in a re-saleable condition.

*ALL Unique Shirts are uniquely different and therefore we can only replace by size. You will not receive any replacement shirt with the same fabric colour or design combination that matches exactly what you are exchanging.

3 - Can I exchange shirt/s for a different size?

We hope so! Although our comprehensive guide suggest the size that will best suit your chest dimension, if your shirt is ill-fitting we're happy to exchange for a more suitable size if you let us know within 21 days from purchase. Stock limits and design nature of some of shirts means we may no longer have a replacement of size or style* by the time you contact us so don't be slow. If we can't replace exactly what you bought, we will offer an alternate product or full refund.

All shirt/s must be returned in their original packaging, with hang tags in place, in a re-saleable condition.

*ALL Unique Shirts are uniquely different and therefore we can only replace by size. You will not receive any replacement shirt with the same fabric colour or design combination that matches exactly what you are exchanging.

4 - Will I get back the original standard postage paid if I cancel my order?

Yes & No. If you cancel your entire order within 21 days of purchase we will refund all original postal charges paid only if you live in the UK or Germany, France, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, or Sweden. If you paid premium/express postage we will only refund the value of standard postage.

If you cancel only part of your order (i.e. you bought two shirts, but only wish to return one) within 21 days from purchase confirmation, we will not refund any postage whatsoever.

If you live anywhere other than those 27 countries listed above, we will not refund any of the original standard postage charges.

All shirt/s must be returned in their original packaging, with hang tags in place, in a re-saleable condition.

5 - If I am exchanging a product will I have to pay the new delivery postage?

Yes. If you wish to exchange your order for a new size or colour we will invoice you for the applicable postage for the replacement to be sent. We will not send your replacement until this postage has been paid.

6 - If I am exchanging a product due to an unknown production flaw will I have to pay the new delivery postage?

No. If you are exchanging your product because of an unknown production flaw we will pay the applicable replacement postage. As all products are inspected on completion and then again prior to dispatch it is very unlikely your product will have any unknown production flaw thus you must first present proof of the flaw by way of photograph for determination by us. You are still responsible for the return postage to us.

7 - If I am returning or exchanging a shirt will you pay my return postage?

No. If you cancel or wish to exchange your order, even if you believe the shirt is damaged, we will not pay any return postage. It may be an unfortunate expense, but we look on this as a minor insurance policy of sorts to prevent 'bad eggs' returning their product/s after they've used the shirt for their party (yes, they do!), damaged it themselves (yes, they do!), or perhaps just because a button fell off (for example!). We sincerely apologise in advance if a button does fall off (guess what?, it can happen!) but surely that doesn't warrant the hassle and expense of exchange or refund; please, buy a needle and thread and sew it back on!

All shirt/s must be returned in their original packaging, with hang tags in place, in a re-saleable condition.

8 - When must I return my product/s?

You must post your return within 14 days of your receiving our confirmation of your cancellation or exchange. Please photograph your 'proof of postage' and email this or the tracking number if you registered the return to returns (at) bentbanani (dot) com. If you do not show proof of return, we will not entertain any refund or exchange if the return is not received within 21 days of your receiving our confirmation of your cancellation or exchange.

9 - Where do I return items by post?

When you request a return, and based on your order destination, the return delivery addresses will be given in the confirmation email. You will have options to return your products to the United Kingdom, United States, Germany, France, or Australia.

If you do not first email returns (at) bentbanani (dot) com requesting a return and simply return your product/s to our registered office, the only action we will take is inspect and return them for sale.

When returning products, to limit your return postage costs and this is only a suggestion, please fold and pack the shirt/s as flat as possible to fit an envelope approx 33cm x 23cm. When returning a shirt, please request a 'proof of postage'; a receipt/certificate that shows to where and when you posted your return. In the advent of this going missing, this receipt is used for compensation purposes. We suggest recording/registering your return.

All shirt/s must be returned in their original packaging, with hang tags in place, in a re-saleable condition.

8 - If cancelling my order when will I receive my refund?

Once your returned product/s has been received by us, we will endeavour to process your refund on this day; you have kindly returned the product so we need to reciprocate the honesty ASAP. As such, depending on delivery service and destination, please allow up to 21 days from your posting the return for us to refund your payment. We will let you know when this has been processed but please feel free to contact us at any time to 'chase this up'. Refunds can only be made to the original buyer.

If you received a shirt as a gift, we will only offer an exchange for alternate product/s.

Refunds occur in real time but allow 3-5 business days for this to appear on your account because bank computers only work outside business hours when taking your money.

Request return or exchange by emailing: returns (at) bentbanani (dot) com

If you have any questions relating to this returns policy please contact us.